- Brand Assurance/Compliance Evaluations
- Customer Experience Evaluation
- Customer/Guest Service Evaluations
- Customer Touch Points Evaluation
- Signature Employee Evaluation
- Brand standards Implementation Evaluation
- Competitive Benchmarking
- Customer Experience Management
- Service Level Quality Assurance
- External and Internal Ambience
- Relationship and Building Behaviour
- Sales/Product Promotions
- Sales Technique/Methodology
- Cross selling/Up-Selling
- Staff knowledge about Products and the Brand
- Security Process
- Telephonic Interaction Skills
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