COUNSELLING OF EMPLOYEESEmployee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.
SOFT SKILLS TRAINING:
- Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
- Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
- Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc
BEHAVIOURAL STANDARDSBehavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.